Shipping policy

At Alvessa, we are committed to getting your favorite bracelets and jewelry to you safely and on time. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment or order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, sales, holidays, or promotional events, processing may take a little longer. We appreciate your patience and will make every reasonable effort to process your order as quickly as possible.

2. Delivery Time

After your order has been processed and shipped, estimated delivery times may vary depending on your location and the shipping carrier.

Typical delivery time:

  • Within Pakistan: Approximately 3–7 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, high order volumes, courier issues, incorrect address information, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Alvessa may offer promotional shipping options such as Free Shipping. Any applicable free-shipping offer will be clearly communicated on our website.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

If you choose COD, payment must be made to the courier at the time of delivery.

Please provide an accurate and reachable phone number so that the courier can contact you regarding your delivery.

5. Order Tracking

Where tracking is available, you may receive tracking information after your order has been shipped.

Tracking updates may take some time to appear after the courier receives the package.

If you believe your order has been delayed beyond the expected delivery period, please contact our customer support team with your order number.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information when placing an order.

Alvessa is not responsible for delivery problems caused by:

  • Incorrect addresses
  • Missing address details
  • Incorrect phone numbers
  • Unreachable recipients
  • Failure to respond to courier calls
  • Refusal to accept the package

If an order is returned to us because of incorrect or incomplete information, additional shipping charges may apply if you request that the order be shipped again.

7. Damaged Packages

Please inspect your package when you receive it.

If your package appears seriously damaged or the product inside is damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide your order number along with clear photographs or videos of the package and the damaged product so that we can investigate the issue.

8. Missing or Lost Orders

If your order appears to be lost or has not arrived within the expected delivery period, please contact us.

We will work with the shipping carrier to investigate the shipment and determine the appropriate solution.

9. Delayed Deliveries

Alvessa works with third-party courier and delivery providers. While we aim to provide accurate delivery estimates, we cannot guarantee delivery dates.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Public holidays
  • Courier disruptions
  • Natural disasters
  • Incorrect customer information
  • Transportation delays
  • Unexpected operational issues

10. International Shipping

At this time, Alvessa primarily serves customers within Pakistan.

If international shipping becomes available, the applicable destinations, shipping charges, delivery estimates, and any customs or import requirements will be displayed or communicated before purchase.

11. Contact Us

If you have questions about your order or our Shipping Policy, please contact us through the contact information provided on our website.

When contacting us about an order, please include your order number so that we can assist you more quickly.

Alvessa
Elegant Bracelets. Timeless Style.