Privacy policy

At Alvessa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Phone number
  • Email address
  • Order and purchase details
  • Payment information
  • Information you provide when contacting customer support
  • Device, browser, and website usage information

We only collect information that is reasonably necessary to operate and improve our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Deliver your purchases
  • Process payments
  • Send order confirmations and updates
  • Respond to customer service requests
  • Handle returns, refunds, and exchanges
  • Improve our products, website, and shopping experience
  • Prevent fraud and protect the security of our store
  • Send promotional communications when permitted by law and where you have provided appropriate consent

3. Payment Information

Payments may be processed through third-party payment providers. Alvessa does not normally store your complete payment card details on its own servers.

Your payment information is handled according to the privacy and security policies of the payment provider used during checkout.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant marketing where permitted

You can adjust your browser settings to manage or disable cookies. Some website features may not function properly if certain cookies are disabled.

5. Sharing Your Information

We may share necessary information with trusted third-party service providers that help us operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website and e-commerce service providers
  • Customer support services
  • Analytics and marketing providers

We only share information when reasonably necessary to provide services, operate our business, comply with legal obligations, or protect our rights.

We do not sell your personal information for money.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide our services
  • Maintain business and transaction records
  • Resolve disputes
  • Comply with applicable legal, accounting, or regulatory requirements

When information is no longer required, we may securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent for certain communications
  • Opt out of marketing emails

To make a privacy-related request, please contact us using the contact information provided on our website.

9. Marketing Communications

If you subscribe to our promotional communications, we may send you information about new products, special offers, promotions, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

Transactional messages, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

10. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children for the purpose of making purchases or marketing products.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on our website.

Alvessa
Elegant Bracelets. Timeless Style.