Refund policy

At Alvessa, we want you to be completely happy with your purchase. If you are not satisfied with your order, we are here to help.

1. Returns

We accept returns within 7 days of delivery, provided that the following conditions are met:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with its original packaging and tags, if applicable.
  • The product must not show any signs of damage, scratches, wear, or alteration.
  • Proof of purchase or your order number must be provided.

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn or used.

2. Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Items that have been worn or used
  • Products damaged after delivery due to improper use
  • Personalized or customized products
  • Items returned without original packaging
  • Items returned after the 7-day return period

4. How to Request a Return

To request a return, please contact our customer support team with your order number and the reason for your return.

Once your return request is approved, we will provide you with instructions for returning the product.

Please do not send an item back without contacting us first.

5. Return Shipping

Unless the item is damaged, defective, or incorrectly shipped by Alvessa, the customer may be responsible for the return shipping costs.

If the return is due to an error on our part or a defective product, we will review the case and may cover the applicable return shipping costs.

6. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, the refund will be processed through the original payment method, where applicable.

Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider or bank.

Shipping charges may be non-refundable unless the return is due to an error or defect on our part.

7. Exchanges

If you would like to exchange an item for another product, please contact us within 7 days of delivery.

Exchanges are subject to product availability and the item must meet our return conditions.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us through the contact information provided on our website.

Alvessa
Elegant Bracelets. Timeless Style.